Breadcrumb

Service Status Page

All Systems Operational
Breadcrumb App and HQ   Operational
Breadcrumb Payments   Operational
Breadcrumb Support Operational
Breadcrumb Phone Support   Operational
Breadcrumb E-Mail Support   Operational
Breadcrumb Chat Support   Operational
3rd Party Payment Partners Operational
Cardflight   Operational
Chase   Operational
First Data Nashville   Operational
TSYS   Operational
3rd Party Gift Card Partners Operational
Opticard   Operational
SwipeIT   Operational
The Customer Connection (TCC)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 23, 2018

No incidents reported today.

Jul 22, 2018

No incidents reported.

Jul 21, 2018

No incidents reported.

Jul 20, 2018

No incidents reported.

Jul 19, 2018

No incidents reported.

Jul 18, 2018

No incidents reported.

Jul 17, 2018

No incidents reported.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Resolved - The MasterCard approval rate has returned to normal. The MasterCard issue was global and not specific to Breadcrumb. All Upserve infrastructure has and remains 100% available. It appears MasterCard has resolved their issue and therefore we are closing this incident now. Thank you.
Jul 12, 11:41 PDT
Monitoring - Restaurants may be experiencing a service interruption processing MasterCard credit transactions. Nationally the MasterCard approval rate has dropped to just over 80% compared to normal over 95%. MasterCard is currently researching the issue, and the issue is global and not specific to Breadcrumb. All Upserve infrastructure remains 100% available. MasterCard is working diligently to resolve this issue. If you experience an unexpected decline of a MasterCard transaction, you may try again or advise customers to use a non-MasterCard card for payment.
Jul 12, 11:00 PDT
Jul 11, 2018

No incidents reported.

Jul 10, 2018
Resolved - Earlier this evening, Upserve Payments customers using non-Breadcrumb point of sale systems experienced difficulties reaching First Data credit card processing systems. First Data has now fully resolved their incident number IR14761616 impacting their Datawire system responsible for a majority of transactions processed in the US. Throughout this third-party incident, Upserve infrastructure has remained 100% available and Breadcrumb Point of Sale customers were not affected in any way.
Jul 10, 19:39 PDT
Monitoring - Upserve customers using non-Breadcrumb point of sale systems are experiencing difficulties reaching the primary credit card processing system used by First Data. At this time the Upserve infrastructure is 100% available and Breadcrumb Point of Sale customers have not been affected. First Data opened incident IR14761616 acknowledging a widespread outage impacting their Datawire system responsible for a majority of transactions processed in the US. They have provided us an update that progress is being made on resolution and some impacted customers are reporting recovery. During this third-party incident customer support hold times are excessive. Please use live chat at help.upserve.com. Based on current reports, we expect to resolve this incident within 30 minutes.
Jul 10, 18:56 PDT
Identified - Upserve customers using Micros, Aloha and other non-Breadcrumb point of sale systems are experiencing difficulties reaching the primary credit card processing system used by First Data. At this time the Upserve infrastructure is 100% available and it does not yet appear that any Breadcrumb Point of Sale customers are affected. Moments ago, First Data opened incident IR14761616 acknowledging a widespread multiple platform outage of their payments system responsible for more than 60% of transactions processed in the US. They do not currently have an ETA for resolution. During this incident customer support hold times are excessive. Please use live chat at help.upserve.com.
Jul 10, 18:26 PDT
Jul 9, 2018

No incidents reported.