Upserve

Service Status Page

All Systems Operational
Upserve POS App and HQ   Operational
Upserve Payments   Operational
Upserve Inventory   Operational
Upserve Support   Operational
3rd Party Payment Partners Operational
Cardflight   Operational
Chase   Operational
First Data Datawire   Operational
First Data Nashville   Operational
First Data Rapid Connect   Operational
TSYS   Operational
3rd Party Gift Card Partners Operational
Opticard   Operational
SwipeIT   Operational
The Customer Connection (TCC)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018
Resolved - Since our last update, there have been no further issues and restaurants continue to operate normally. This connectivity incident is resolved.

If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
Dec 8, 02:14 PST
Monitoring - Our engineering team has identified an issue causing some restaurants to operate in offline mode, which has been resolved.

We have observed restaurants that had been operating in offline mode have returned to normal operation.

We will continue to monitor this issue before resolving to be confident it will not reoccur.
Dec 8, 01:36 PST
Investigating - Our engineering team is investigating connectivity issues and your Upserve Point of Sale may be in Offline Mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
Dec 8, 01:19 PST
Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018
Resolved - Since our last update, we have monitored our restaurants that had been operating in offline mode and have observed that restaurants have returned to normal operation. This connectivity incident is resolved.

If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
Dec 1, 05:31 PST
Update - Since our last update, more restaurants are now operating in online mode. Our engineering team continues work to resolve the issue causing a small subset of restaurants to operate in offline mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
Dec 1, 04:41 PST
Update - Most restaurants are now operating in online mode. However, our engineering team continues work to resolve the issue causing some restaurants to operate in offline mode.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
Dec 1, 03:31 PST
Update - Our engineering team has applied a fix to the issue causing some restaurants to operate in Offline Mode, however some restaurants remain in Offline Mode and our engineering team is working to resolve.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
Dec 1, 02:26 PST
Update - Our engineering team has applied a fix to the root cause of an issue causing some restaurants to operate in Offline Mode. Restaurants that had been operating in offline mode should now begin to return to normal operation.
Dec 1, 01:26 PST
Identified - Our engineering team has identified an issue causing some restaurants to operate in Offline Mode. Resolution is now underway.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
Dec 1, 00:55 PST
Investigating - Our engineering team is investigating connectivity issues and your Breadcrumb Point of Sale may be in Offline Mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
Dec 1, 00:37 PST
Nov 30, 2018

No incidents reported.

Nov 29, 2018
Resolved - Since our last update, we have observed restaurants that had been operating in offline mode have returned to normal operation, and this connectivity incident is resolved.

If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
Nov 29, 05:34 PST
Update - Our engineering team has applied a fix to the root cause of an issue causing some restaurants to operate in Offline Mode. However, some restaurants remain in Offline Mode and our engineering team is working to resolve.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.

We will provide a further status update on resolution within 30 minutes.
Nov 29, 04:32 PST
Update - Our engineering team has applied a fix to the root cause of an issue causing some restaurants to operate in Offline Mode. Restaurants that had been operating in offline mode should now begin to return to normal operation. We will provide a further status update on resolution within 30 minutes.
Nov 29, 03:58 PST
Identified - Our engineering team has identified an issue causing some restaurants to operate in Offline Mode. Resolution is now underway.

Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
Nov 29, 03:11 PST
Investigating - Our engineering team is investigating connectivity issues and your Upserve Point of Sale may be in Offline Mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
Nov 29, 02:57 PST
Nov 28, 2018

No incidents reported.