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Service Status Page

All Systems Operational
Breadcrumb App and HQ Operational
Breadcrumb Payments Operational
Breadcrumb Support Operational
Breadcrumb Phone Support Operational
Breadcrumb E-Mail Support Operational
Breadcrumb Chat Support Operational
3rd Party Payment Partners Operational
Cardflight Operational
Chase Operational
First Data Nashville Operational
TSYS Operational
3rd Party Gift Card Partners Operational
Opticard Operational
SwipeIT Operational
The Customer Connection (TCC) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 21, 2017

No incidents reported today.

Aug 20, 2017

No incidents reported.

Aug 19, 2017

No incidents reported.

Aug 18, 2017
Resolved - Our monitoring continues to show the incident with 3rd party payment processor TSYS in recovery. This issue did not impact customers using Upserve Payments. Through the entirety of this incident, Upserve infrastructure has been 100% functional. Upserve first notified customers about the TSYS issue at 14:27 EDT. At 16:18, TSYS began informing customers about the status of resolution through its Twitter channel, @TSYS_TSS. At this time they have not yet posted an all-clear message. Impacted TSYS customers should contact your third-party payment processor for a root-cause explanation.
Aug 18, 14:13 PDT
Update - Our monitoring has detected that the incident with 3rd party payment processor TSYS is recovering. This issue did not impact customers using Upserve Payments. Many TSYS customers who had been offline are returning to online mode as payments process normally. Through the entirety of this incident, Upserve infrastructure has been 100% functional. We will leave this incident open for another 60 minutes and will mark as resolved from our perspective at that time, provided there are no further issues seen. Third party payment processing customers impacted by this TSYS outage should contact their payment processor for an explanation on root cause of this issue.
Aug 18, 12:51 PDT
Update - The problem at TSYS continues. Upserve infrastructure remains 100% functional and customers who process payments with Upserve Payments are not impacted. Customers using a third party payments provider on TSYS should contact their third party payment processor for questions about the cause or resolution time. We understand this problem is affecting many TSYS customers and so would expect rapid response. We will continue to monitor and share another update in 30 minutes. Customers using TSYS third party payment processing may continue to operate in offline mode.
Aug 18, 12:21 PDT
Update - The incident with third party payment processor TSYS is ongoing. At this time TSYS has not yet provided an ETA for a fix, but they have acknowledged the issue on their end. Upserve infrastructure remains 100% functional. Customers who process using Upserve Payments are not affected by this third party TSYS issue. Upserve customers who process with TSYS will remain in offline mode so that they can continue taking credit card payments and operate normally. For more on offline mode, see: http://bit.ly/bcomode. The next update will be by 3:15 ET.
Aug 18, 11:50 PDT
Monitoring - Upserve monitoring has detected that 3rd party payment processing partner TSYS is experiencing intermittent service issues. Upserve infrastructure is 100% functional. Customers using Upserve Payments are not affected in any way by this third party issue. During this time, TSYS customers experiencing payment failures may operate in offline mode. More on offline mode here: http://bit.ly/bcomode. We will provide another update at 2:45 PM ET.
Aug 18, 11:27 PDT
Aug 17, 2017

No incidents reported.

Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017
Resolved - We continue to observe all customers operating in online mode normally following a 10-minute networking connectivity issue that affected some customers earlier today. We have monitored normal 100% system availability over the last hour. We are marking this issue as resolved. If you have any questions, please contact our support team.
Aug 10, 15:16 PDT
Update - Our engineering team continues to observe all customers operating in online mode normally. We will continue to monitor this normal 100% system availability before resolving. The cause was identified as a networking connectivity issue affecting some customers, and is still being monitored carefully.
Aug 10, 14:16 PDT
Monitoring - Our engineering team has seen customers who were operating in offline mode beginning at 4:35 p.m. Eastern Time all return promptly to online mode as of 4:45 pm Eastern Time. We will continue to monitor this issue before resolving to be confident it will not reoccur.
Aug 10, 13:53 PDT
Investigating - Our engineering team is investigating connectivity issues. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.
Aug 10, 13:42 PDT
Our engineering team has seen customers who were operating in offline mode return promptly to online mode. The cause of connectivity problems is understood and is now resolved. Please contact support if you have any further questions.
Aug 10, 12:04 PDT
Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.